Terms of service

Terms of Service

Welcome to Total Care Essentials.
By using our website or placing an order, you agree to the terms outlined below. We aim to keep things transparent, fair, and simple.

1. Using Our Website

When you browse, shop, or contact us via this site, you agree to use it lawfully, respectfully, and in good faith.

We may update these terms from time to time. Continued use of the site means you accept the most recent version.

2. Product Availability & Accuracy

We work hard to keep product information accurate and stock levels current. Occasionally, errors or stock discrepancies may occur.

If an item you’ve ordered is unavailable, we’ll contact you as soon as possible to offer a refund or suitable alternative.

3. Pricing & Payment

All prices are listed in AUD and include GST unless stated otherwise. Pricing is subject to change without prior notice.

Payments are processed securely via trusted third-party providers. Your payment details are never stored on our servers.

4. Order Confirmation

You’ll receive a confirmation email once your order is placed. If you don’t see it, please check your spam folder or reach out to us.

5. Shipping & Delivery

We dispatch orders promptly and work with reliable couriers. Delivery times may vary based on your location and chosen method.

While we’re not liable for delays caused by couriers or external factors, we’ll do our best to assist if any issues arise.

6. Returns & Refunds

If there’s an issue with your order, we’re here to help. Please refer to our Refund Policy for full details.

7. NDIS Purchases

We support NDIS participants and plan managers. If you need an invoice or assistance with your purchase, let us know during checkout or contact us directly.

8. Intellectual Property

All content on this website — including text, images, branding, and layout — belongs to Total Care Essentials. It may not be used or reproduced without written permission.

9. Contact Us

Questions about these terms? We're here to support you.

Email: contact@totalcareessentials.com.au
Phone: +61 432 464 062