Privacy policy

Because your trust matters.
At Total Care Essentials, your privacy isn’t just a checkbox—it’s a responsibility we take seriously.

1. What We Collect (and Why)

When you shop with us, reach out with a question, or request support, we may collect:

• Your name
• Delivery and billing address
• Email and phone number
• Secure payment information (processed via trusted gateways)

We only collect the essentials—just enough to fulfil your order, provide great service, and support your needs.

2. How We Use Your Information

We use your information to:

• Fulfil and deliver your orders quickly and accurately
• Contact you about your purchase or queries
• Provide NDIS-friendly invoices upon request
• Improve how we serve you and others

We do not sell, trade, or share your personal data with third parties for marketing—ever.

3. Keeping Your Data Safe

Your information is protected using industry-grade security practices.
All payments are processed securely through encrypted gateways—your card details are never stored on our systems.

4. Trusted Partners

To get your order to your doorstep, we sometimes work with trusted third parties—like payment processors or couriers.

They only receive the minimum information needed to do their job and are fully compliant with data protection laws.

5. Your Privacy, Your Choice

You’re always in control. You can reach out to us at any time to:

• View the data we hold
• Update or correct your details
• Ask us to delete your information

📧 Email: contact@totalcareessentials.com.au
📞 Phone: [Insert phone number]

6. Cookies (Not the Tasty Kind)

We use cookies to help improve your experience—like remembering what’s in your cart or saving your preferences.

Not a fan? You can manage or turn off cookies anytime in your browser settings.