Why Customers Choose Us

  • Same-Day Dispatch Available

    Orders placed before 12PM are packed and sent out the same day because when you need care, you shouldn't be kept waiting.

  • NDIS-Friendly & Carer-Approved

    We work closely with carers and NDIS participants to make ordering smooth, simple, and stress-free. Support that understands your needs.

  • Real People. Real Support.

    Need help with a product or order? You’ll speak to a real human — not a robot — who genuinely cares and understands the industry.

Frequently Asked Questions

Do you accept NDIS funding?

Yes. We support both Plan-Managed and Self-Managed NDIS participants. You can check out through our store, or request an invoice for your Plan Manager. We're also happy to walk you through the process if it's your first time using your plan for consumables.

Can I get a quote or invoice before ordering?

Absolutely. Whether you need a formal quote for a support coordinator, Plan Manager, or an agency review, just get in touch and we'll send one within 24 hours. No obligation to order.

What products are eligible under NDIS?

Most daily living and continence consumables (e.g. gloves, wipes, underpads, sanitary items) are covered under Core Support (Consumables category). If you're unsure, we can help clarify if an item aligns with your plan’s goals.

What if I order the wrong product or size?

No worries—just contact us within 7 days of delivery. We understand mistakes happen and we’ll help arrange an exchange or refund as long as the product is unopened and in resaleable condition.

How fast is delivery?

We dispatch within 1–2 business days. Most metro areas receive their order within 2–4 business days. Regional or remote locations may take a little longer. Need something urgently? Let us know and we’ll do our best.

Do you offer discreet packaging?

Yes, all orders are packed discreetly with plain boxes and labels. Your privacy matters to us.

Can support coordinators order on behalf of clients?

Definitely. We work closely with coordinators and care teams. We can create repeat order systems, manage delivery addresses, and offer consolidated billing to save you time.

Do I need a prescription?

No prescription is needed for most consumables we stock. If a product does require one, it will be clearly noted on the product page.

What if I have a question that’s not listed here?

We’re here to help. You can call, email, or use the live chat to speak with a friendly member of our support team. Whether it’s product advice or help navigating the NDIS—we’ve got your back.

We’re committed to care that lasts for people and the planet.

Every order supports smarter sourcing, less waste, and a more sustainable future for Australian healthcare.

Our Commitment

At Total Care Essentials, we’re here to make everyday care simpler.

That means fast delivery, honest service, and medical supplies you can count on.

We’re not trying to reinvent the wheel just make it turn more smoothly for carers, families, and providers. By listening closely to our customers and partnering with trusted suppliers, we’re constantly improving how we serve you. Whether it's streamlining orders, expanding our essentials range, or making the online experience easier, we’re committed to doing things better every step of the way.

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