Shipping policy

Fast, reliable delivery—because your care shouldn’t wait.

Order Processing

We aim to process all orders within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order has been placed, and another with tracking details once it’s on its way.

Delivery Timeframes

We partner with trusted couriers to ensure your order arrives safely and quickly.

• Standard Shipping: 3–7 business days (metro areas)
  
• Rural or remote areas: Please allow a few extra days depending on your location

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. From time to time, we may offer free shipping promotions keep an eye out!

Tracking Your Order

Once your order is dispatched, you’ll receive an email with a tracking number so you can follow its journey to your doorstep.

Special Requests & NDIS Orders

If you need your order urgently or have a special delivery request (e.g. for NDIS participants or care providers), we’ll do our best to accommodate. Just reach out to us before or after placing your order.

Delays & Support

While we do everything we can to deliver on time, delays can sometimes happen due to courier issues, public holidays, or unexpected events. If your order hasn’t arrived when expected, don’t stress—contact us and we’ll help right away.

📧 Email: contact@totalcareessentials.com.au
📞 Phone: +61 432 464 062

Thank you for trusting us with your care needs.